Our objective: Keeping it as simple as possible for you and us both!
In The Netherlands, the right to return goods is specified in the "Wet kopen op afstand". Generally, you retain the right to return a purchase within 14 days after receiving your order. Customized paracord orders are not always covered by this regulation, but we do not wish to cause unnecessary complications. Therefore, in case you are not satisfied with the quality of your order or, if you want to cancel your purchase for another reason: please, let us know!
Declaring a return
Within 14 days after receiving your order, you can file a request for return. This can be done by sending an email to firstname.lastname@example.org or by using the contact form on our Customer Service page. Of course you can also call! Within 14 days after declaring your return, we would like to receive back your order in good condition and packaged as we did: with a little love. We will return to you the invoice amount within 14 days after you declared your return.
Is something wrong with the products you would like to return? In this case, we will cover all shipping fees. However, if you decide to return a product for a personal reason, we will ask you to cover the costs for return instead.